Inaiê shall send the product(s) ordered by the User, from Monday to Friday, from 9am to 16pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the User Delivery times in Portugal its between 2 - 3 working days according to the ordered item, except in some exceptions that may be extended in some products but will have this indication. To Europe 7-12 working days and rest of the world 15-20 working days. Our delivery service does not include scheduling options, so the delivery of the order will be carried out without prior contact from the carrier, thus being necessary to ensure that someone is at the delivery address to receive the order. The responsiveness of Inaiê within these deadlines is, however, dependent on the availability of stock and cannot be guaranteed in periods of promotions, sales and during Christmas season. Inaiê will inform the user of the availability of the product(s) ordered and shall refund the amount paid, within 14 (fourteen) days from the knowledge of the item’s unavailability.